Delivery, returns
& the details.
Here’s what to expect when you order from Northstar. Delivery options, charges and the estimated arrival date are shown at checkout before you pay.
Delivery, made clear.
We use trusted parcel services for tracked delivery. The carrier and service for your order are confirmed in your dispatch email.
Carrier names are shown to indicate delivery services Northstar may use. The carrier selected for a particular parcel can vary by destination, parcel size and service availability. Northstar is independent of these delivery companies.
Before dispatch
We’ll email an order confirmation after checkout. If an item is a pre-order or temporarily unavailable, its expected dispatch or availability information will be shown on the product page or confirmed with you.
Tracking your parcel
When your order leaves us, we’ll send dispatch details and tracking information when the carrier provides it. Please use the carrier’s tracking page for live updates and delivery preferences.
Delivery dates
Your checkout will show the applicable delivery charge and estimated delivery date before payment. If no different date is agreed, goods will be delivered without undue delay and within 30 days.
Something went wrong?
If tracking stalls, a parcel arrives damaged, or you need to change an address, contact Northstar as soon as possible and include your order number. Keep the packaging and take photos of any damage.
Returns & refunds.
We want you to feel confident with your purchase. This summary explains the usual online cancellation process and your statutory rights.
Changed your mind?
For most online purchases, you can tell us you want to cancel within 14 days after the day you receive the goods. You then have a further 14 days to send them back. You do not need to give a reason.
How to start a return
Contact Northstar with your order number and say whether you are cancelling the order or reporting a fault. We’ll provide return instructions. Please use a tracked service and keep proof of postage until the return is resolved.
Refund timing
For a cancellation, we refund within 14 days after receiving the goods back or receiving evidence that you sent them back, whichever happens first. We refund the standard delivery charge; any extra paid for an upgraded delivery option is not included.
Condition on return
You may handle goods as you would in a shop to check their nature and characteristics. You may be responsible for diminished value caused by handling beyond that. Please include supplied accessories and packaging where possible.
Faulty or not as described
Your statutory rights continue to apply. Depending on the circumstances and timing, remedies can include a repair, replacement, or refund. Contact us promptly so we can help resolve the issue.
Pre-orders
Pre-order dispatch dates are estimates unless a specific date is expressly agreed. If a significant delay or change affects your order, we’ll contact you. Your cancellation and statutory rights still apply.
Terms & conditions.
These terms apply to purchases made through the Northstar storefront by consumers in the United Kingdom.
1. Products and listings
We aim to describe each product, configuration, condition and included item accurately. Product images are illustrative; finishes can look different across screens. Any material difference will be explained before you order.
2. Prices and payment
Prices are displayed in pounds sterling and include applicable taxes where required. Delivery charges and any available payment methods are shown before you confirm and pay. A displayed comparison or target price is not a promise of stock or availability.
3. Orders and availability
Your order request is subject to stock and payment checks. We’ll confirm acceptance and the contract details by email. If we cannot fulfil an order, we’ll contact you and refund any payment taken for it.
4. Delivery and risk
Delivery options, charges and estimates are presented at checkout. We deliver within the agreed period or, if none is agreed, within the period required by law. Responsibility for goods passes to you when you or your nominated recipient takes physical possession.
5. Returns and statutory rights
Our returns information above explains the standard online cancellation process. It does not replace or reduce your rights for goods that are faulty, not as described, or otherwise do not meet the contract.
6. Pre-orders
Pre-order products may not yet be available for dispatch. Any anticipated release or delivery timing is an estimate unless we expressly agree a date. We’ll contact you if availability changes materially.
7. Website content
Product names and third-party marks belong to their respective owners. Northstar is an independent retailer and is not affiliated with or endorsed by Apple, Samsung or the delivery carriers shown on this page.
8. Contact and updates
For order support, use the contact route provided in your order confirmation and include your order number. These terms may be updated for future orders; the version supplied with your order applies to that purchase.
Business details.
Who operates the Northstar storefront.
Business
Silicon House LTD trading as Northstar
Trading address
124–128 City Road
London, EC1V 2NX
United Kingdom
Legal information: GOV.UK online and distance selling · GOV.UK returns and refunds · Consumer Rights Act 2015 overview.